General terms and conditions

General terms and conditions Pieces of art

Article 1. Definitions

In these general terms and conditions the following terms are understood to mean:

1. Client: the natural or legal person who has commissioned the supplier to manufacture goods;
2. Supplier: the natural or legal person who has accepted the order referred to under a or has submitted a quotation or offer prior to a possible order;

Article 2. Applicability

2.1. These general terms and conditions apply to the formation, content, and performance of all agreements concluded between the client and the supplier.

2.2. The client's general terms and conditions shall only apply if it has been expressly agreed in writing that they shall apply to the agreement between the parties to the exclusion of the supplier's general terms and conditions.

Article 3: Offer

3.1. Each offer contains such information that it is clear to the client what rights and obligations are associated with accepting the offer.

3.2. An offer, price quote, estimate, preliminary calculation, or similar communication does not obligate the supplier to enter into an agreement with the client.

3.3. Offers from the supplier are always without obligation and can only be accepted without deviation.

3.4. Obvious mistakes or obvious errors in the offer do not bind the supplier.

Article 4: Price

4.1. The price quoted by the supplier for the service to be provided by him applies exclusively to the service in accordance with the agreed specifications.

4.2 All prices quoted include sales tax and shipping costs within the Netherlands and Belgium (VAT), but exclude shipping costs for all countries outside the Netherlands and Belgium, including any government-imposed levies.

4.3. In the case of composite offers, there is no obligation to deliver part of the total service for the amount stated for this part in the offer or for a proportionate part of the price stated for the whole.

Article 5: Formation and content of the agreement

5.1. The agreement is concluded when the consumer accepts the offer and meets the conditions set therein.

5.2. An order can only be placed using the digital order form on the supplier's website. The client bears the risk of misunderstandings regarding the content and execution of the agreement if these are caused by the supplier not receiving, not receiving correctly, not receiving on time, or receiving incomplete specifications or other communications transmitted via the supplier's website.

5.3. The order will be put into production after the supplier has received payment of the agreed price.

5.4. Once the order has been put into production, cancellation of the order is no longer possible.

Article 6: Term and place of delivery

6.1. Any delivery date specified by the supplier is merely indicative, unless explicitly stated in writing that it is a deadline. Even with an agreed deadline, the supplier will only be in default after the client has given notice of default.

6.2. Unless otherwise agreed, delivery will take place at the address specified by the client.

6.3. The client or their representative is obligated, during the performance of the agreement by the supplier, to do everything that is reasonably necessary or desirable to enable timely delivery to the address specified by the supplier.

6.4. The risk of damage and/or loss of the item to be delivered rests with the supplier until the moment of delivery to the client or their representative.

6.5. The supplier is not responsible for storing the goods to be delivered, unless this has been expressly agreed. If storage takes place, this will be at the expense and risk of the client.

Article 7: Inspection upon delivery

7.1. The client is obligated to examine with due haste after delivery of the goods whether the supplier has properly fulfilled the agreement and is further obligated to immediately notify the supplier in writing if the contrary appears to be the case.

7.2. The client must carry out the inspection and provide the relevant notification referred to in paragraph 1 of this article no later than 5 days after delivery.

7.3. The supplier is always entitled to replace a previous defective performance with a new, proper performance, unless the defect cannot be remedied.

7.4. The parties shall be deemed to have fulfilled the agreement properly if the client has failed to conduct the investigation or provide the notification referred to in paragraph 1 of this article in a timely manner.

7.5. The supplier's performance shall in any case be deemed to be sound between the parties if the client has put the delivered goods or part thereof into use, has processed or edited them, has delivered them to third parties, or has caused them to be put into use, processed or edited, or delivered to third parties, unless the client has observed the provisions of the first paragraph of this article.

Article 8: Deviations

8.1. The client acknowledges that the delivered product is a representation of the model. Deviations between the delivered product and the model cannot constitute grounds for rejection, discount, termination of the agreement, or compensation if they are of minor significance.

8.2. Deviations that, taking all circumstances into account, reasonably have no or only a minor effect on the usability of the delivered goods, are always deemed to be deviations of minor significance.

Article 9: Warranty

9.1. The supplier does not guarantee the durability of the delivered goods against exposure to moisture, extreme UV radiation, and other extreme environmental factors.

9.2. If the delivered goods exhibit a design, material, or manufacturing defect, the client is entitled to repair or replacement. The client is only entitled to replacement if repair of the delivered goods is not possible. The goods to be replaced and/or repaired must be sent to the supplier carriage paid.

9.3. No warranty applies to damage caused by incorrect use or application of the delivered goods.

9.4. The proof of purchase serves as proof of warranty. The warranty period is 12 months from purchase, unless otherwise agreed in writing.

9.5. If repair or replacement is impossible, the supplier has the right to terminate the agreement and fully credit the buyer.

Article 10: Force Majeure

10.1. The supplier cannot be held accountable for any failure to perform the agreement if it is not its fault, nor is it accountable to it under the law, the agreement, or generally accepted standards.

10.2. Failure by the supplier to fulfill the agreement as a result of war, mobilization, unrest, flooding, closed shipping routes, other transport disruptions, stagnation, or restriction or termination of supplies by public utilities, shortages of gas, petroleum products, or other means of generating energy, fire, machinery breakdown, and other accidents, strikes, lockouts, trade union actions, export restrictions, other government measures, non-delivery of necessary materials by third parties, intent or gross negligence of assistants, and other similar circumstances, shall be deemed not attributable to the supplier and shall not entitle the client to terminate the agreement or claim damages.

Article 11: Liability

11.1. The supplier's liability under the agreement with the client is limited to an amount that is reasonable and fair in relation to the agreed price.

11.2. Compensation will never exceed the amount paid by the client to the supplier in connection with the performance of the agreement.

11.3. The supplier shall not be liable for damage of any nature whatsoever that arises because or after the client has put the delivered goods or part thereof into use, processed or edited them, delivered them to third parties, or has had them put into use, processed or edited, or delivered to third parties after delivery.

Article 12: Use of personal data

12.1. The supplier guarantees to treat all information concerning the client obtained in connection with the performance of the agreement confidentially.

12.2. The supplier is not authorized to use the information made available by the client for any purpose other than that for which it was obtained.

Article 13: Applicable law

The agreement between the supplier and the client is governed by Dutch law.

Company name + address details:
Pieces of Art
Crossroads 1D
9291NL Kollum

Chamber of Commerce and VAT number:
Chamber of Commerce number: 89095200
VAT number: NL004691592B39