General terms and conditions

General terms and conditions Pieces of art

Article 1. Definitions

In these general terms and conditions the following terms shall have the following meanings:

1. Client: the natural or legal person who has commissioned the supplier to manufacture goods;
2. Supplier: the natural or legal person who has accepted the order referred to under a or has submitted a quotation or offer prior to a possible order;

Article 2. Applicability

2.1. These general terms and conditions apply to the formation, content and performance of all agreements concluded between the client and the supplier.

2.2. General terms and conditions of the client shall only apply if it has been expressly agreed in writing that they shall apply to the agreement between the parties to the exclusion of the general terms and conditions of the supplier.

Article 3: Offer

3.1. Each offer contains such information that it is clear to the client what rights and obligations are associated with accepting the offer.

3.2. An offer, quotation, estimate, preliminary calculation or similar communication does not oblige the supplier to conclude an agreement with the client.

3.3. Offers from the supplier are always without obligation and can only be accepted without deviations.

3.4. Obvious mistakes or obvious errors in the offer do not bind the supplier.

Article 4: Price

4.1. The price quoted by the supplier for the service to be provided by him applies exclusively to the service in accordance with the agreed specifications.

4.2 All prices quoted are inclusive of sales tax and shipping costs within the Netherlands and Belgium. (VAT) but exclusive of shipping costs for all countries outside the Netherlands and Belgium, including any levies imposed by governments.

4.3. In the case of composite offers, there is no obligation to deliver a part of the total service for the amount stated for this part in the offer or for a proportional part of the price stated for the whole.

Article 5: Formation and content of the agreement

5.1. The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.

5.2. An order can only be placed by means of the digital order form on the supplier's website. The client bears the risk of misunderstandings regarding the content and execution of the agreement if these are caused by the supplier not receiving, not receiving correctly, not receiving on time or receiving incomplete specifications or other communications that were transferred via the supplier's website.

5.3. The order will be put into production after the supplier has received payment of the agreed price.

5.4. Once the order has been put into production, cancellation of the order is no longer possible.

Article 6: Term and place of delivery

6.1. A delivery period specified by the supplier shall only be indicative, unless it is expressly stated in writing that it is a final deadline. The supplier shall not be in default until the client has given notice of default, even in the case of an agreed final deadline.

6.2. Unless otherwise agreed, delivery will take place at the address specified by the client.

6.3. The client or its representative is obliged, when executing the agreement by the supplier, to do everything that is reasonably necessary or desirable to enable timely delivery to the address specified by the supplier.

6.4. The risk of damage and/or loss of the item to be delivered rests with the supplier until the moment of delivery to the client or his representative.

6.5. The supplier is not charged with the storage of the goods to be delivered, unless this has been expressly agreed. If storage takes place, this is at the expense and risk of the client.

Article 7: Inspection upon delivery

7.1. The client is obliged to investigate with due haste after delivery of the delivered goods whether the supplier has properly fulfilled the agreement and is further obliged to inform the supplier immediately in writing as soon as the contrary appears to him.

7.2. The client must carry out the investigation and the relevant notification referred to in paragraph 1 of this article no later than 5 days after delivery.

7.3. The supplier is always entitled to replace a previous defective performance with a new proper performance, unless the default cannot be remedied.

7.4. The performance of the agreement shall be deemed to be proper between the parties if the client has failed to carry out the investigation or provide the notification referred to in paragraph 1 of this article in a timely manner.

7.5. The supplier's performance shall in any case be deemed to be sound between the parties if the client has put the delivered goods or part thereof into use, has processed or edited them, has delivered them to third parties, or has had them put into use, processed or edited or delivered to third parties, unless the client has observed the provisions of the first paragraph of this article.

Article 8: Deviations

8.1. The client is aware that the delivered goods are a representation of the model. Deviations between the delivered goods and the model cannot constitute grounds for rejection, discount, termination of the agreement or compensation, if they are of minor importance.

8.2. Deviations which, taking all circumstances into account, reasonably have no or only a minor influence on the usability of the delivered goods, shall always be deemed to be deviations of minor significance.

Article 9: Warranty

9.1. The supplier does not guarantee the resistance of the delivered goods to the effects of moisture, extreme UV radiation and other extreme environmental factors.

9.2. If the delivered goods show a design, material or manufacturing defect, the client is entitled to repair or replacement. The client is only entitled to replacement if repair of the delivered goods is not possible. The goods to be replaced and/or repaired must be sent to the supplier carriage paid.

9.3. No warranty applies to damage caused by incorrect use or application of the delivered goods.

9.4. The proof of purchase serves as proof of warranty.

9.5. If repair or replacement is impossible, the supplier has the right to terminate the agreement and credit the buyer in full.

Article 10: Force Majeure

10.1. Failures by the supplier to fulfil the agreement cannot be attributed to him if they are not his fault, nor are they his responsibility under the law, the agreement or generally accepted views.

10.2. Failure by the supplier to fulfil the agreement as a result of war, mobilisation, unrest, flooding, closed shipping, other disruptions to transport, stagnation in, or restriction or cessation of supply by public utilities, shortage of gas, petroleum products or other means of generating energy, fire, machine breakdown and other accidents, strikes, lockouts, trade union actions, export restrictions, other government measures, non-delivery of necessary materials by third parties, intent or gross negligence of assistants and other similar circumstances, shall be deemed to be not attributable to the supplier and shall not entitle the client to terminate the agreement or to claim damages.

Article 11: Liability

11.1. The liability of the supplier under the agreement with the client is limited to an amount that is reasonable and fair in relation to the agreed price.

11.2. The compensation will never exceed the amount paid by the client to the supplier in connection with the performance of the agreement.

11.3. The supplier is not liable for damage of any nature whatsoever that arises because or after the client has taken the delivered goods or part thereof into use, has processed or edited them, has delivered them to third parties, or has had them taken into use, processed or edited or delivered to third parties after delivery.

Article 12: Use of personal data

12.1. The supplier guarantees to treat all information concerning the client that is obtained in connection with the performance of the agreement confidentially.

12.2. The supplier is not entitled to use the information made available by the client for any purpose other than that for which it was obtained.

Article 13: Applicable law

The agreement between the supplier and the client is governed by Dutch law.

Company Name: Pieces of Art
KvK: 89095200

Business address:

The Anjen 79
9291PL Kollum